All our orders are shipped via private couriers or Singpost registered mail, unless otherwise stated. For delivery address in Singapore, a flat rate of $6.00 shipping fee applies for orders below $60. Shipping is free for orders above $60.
We will arrange for delivery as soon as payment is received. You should expect to receive your orders in 3-5 business days. You may be contacted by the courier company regarding delivery times.
Please contact us should you wish to return BGO products that have been purchased directly through this Website. BGO products purchased at a retail store or from other websites must be returned to the original store or site from which they were purchased.
BGO reserves the right to reject the return of products that are not returned in accordance with our Returns, Exchanges and Repairs Policy Procedure and we may request that you pay for delivery charges in returning such goods back to you. Our returns policy does not affect your statutory rights.
Returns or Exchange
You may exchange or return new, unworn or unused products within 30 days from the date on which the goods were shipped to you. Should you wish to exchange a product, please note that you may be required to pay an additional sum where the replacement product is more expensive that the original item purchased.
Please note: your right to exchange or return products is separate from your statutory right to cancel your order (see below).
If you are returning goods for exchange or return, you are responsible for the cost of returning them to us.
We will not refund the original delivery charge in the case of exchanges or returns.
You will also be liable for the delivery costs incurred by us in sending you any products as exchanges.
In the case of returns, you will only be refunded the value of the goods ordered.
We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.
This Returns Procedure does not affect your statutory right to cancel or any of your other statutory rights.
Right to cancel
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods, you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the items to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
Conditions for All Returns, Exchanges or Right to Cancel
All goods must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). Packages must be returned with the freight prepaid. We recommend the use of an insured parcel service, such as Signpost registered mail service.
Please contact us at firstname.lastname@example.org regarding returns and exchanges.
If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Returns Procedure and on receipt of your order, we will reimburse the cost of returning them to us. Any replacements will be sent to you at no extra cost to yourself.
Please note that the return postage refund will be sent by the same payment method that you have made. Please allow up to thirty (30) days for your refund to be processed.